Minimize support efforts with high-quality
help documentation
Simplify support and enhance product adoption with user-friendly documentation designed to reduce churn and lower support costs.
THE PROBLEMS WE SOLVE
Shift your focus to growth
Let us handle your documentation challenges seamlessly.
Developers are overwhelmed: your product team should focus on building, not writing documentation.
Lack of experienced writers: Hiring in-house writers with the required experience is expensive and time-consuming.
Sonicar's AI integration answers customer questions directly from your documentation, freeing your support team to focus on closing deals and acquiring clients.
The Sonicar Workflow
Sonicar has created an innovative model for outsourced technical writing services where we become part of your company but without all the bureaucracy and complexity of hiring an “in-house” technical writer.
1️⃣ Business Meeting
An onboarding call to understand the product and evaluate your documentation from an unbiased perspective.
2️⃣ Prepare Outlines & Pre-Kickoff
Receive our action plan based on the proposed documentation structure or content pieces.
3️⃣ Create Backlog & Sprints
The assigned writer(s) with experience in your field will write the content without consuming your time.
4️⃣ Design Custom UX
Only when necessary, we design a custom UX/UI for your developer or documentation portal using Figma and Miro.
5️⃣ Weekly Progress Reports
Receive a weekly report from the lead writer to ensure the project success and your satisfaction.
First-class documentation that empowers your customers
Empower your customers with detailed user guides, knowledge bases, tutorials, and more help docs tailored to their needs.
User Guides
Ensure that your customers get
the full potential of your product with comprehensive, step-by-step instructions build with a structure that reflect their real journey when using your software solution.
Knowledge Bases
Enhance customer satisfaction and retention while minimizing support requests by implementing extensive online help resources. Our online knowledge bases not only empower end-users but also boost your internal operational efficiency.
FAQs
Create informative FAQs and help guides that anticipate user inquiries, enabling you to inform both potential and existing customers about the wide array of benefits and features your software provides.
Tutorials
Users expect software tutorials that are user-friendly, straightforward, enriched with practical visuals and real-world application scenarios, and consistent in guiding them through all aspects of your software.
CUSTOMER STORIES
Sunsynk: Scaling manuals to 40 countries & regulations
CUSTOMER STORIES
Sunsynk: Scaling manuals to 40 countries & regulations
CUSTOMER STORIES
Sunsynk: Scaling manuals to 40 countries & regulations
Expertise in multiple industries
Our expertise spans multiple industries, delivering impactful content tailored to your needs. With a focus on collaboration and exceptional service, we ensure your project aligns perfectly with your budget and timeline.
Frequently Asked Questions
Do you work as a team or a single writer?
We offer both options! Depending on your project needs, you can work with a dedicated writer for a more personalized approach or a team of skilled writers, designers, and developers for larger, more complex projects. Our flexible model ensures you get the best fit for your content needs.
How do you ensure high-quality being an outsourced team?
🥇 Experienced Writers: Our team consists of vetted professionals with expertise in various industries.
🧩 Expert-Driven Process: Our structured approach guarantees quality. Every document follows industry best practices, undergoes thorough review, and passes multiple quality checks.
🤝 Client Collaboration: We work closely with your team to understand your product, brand voice, and goals.
🛠️ AI & Human Synergy: We leverage AI tools for efficiency while maintaining human creativity and authenticity.
🔁 Continuous Feedback & Revisions: Your input helps us refine and perfect the content.
How do you integrate with customer's teams?
We function as a seamless extension of your team, ensuring smooth collaboration and perfect alignment. Here’s our integration process:
📅 Kick-Off Call: We begin with an in-depth session to understand your product, goals, and documentation requirements.
🧩 Slack & MS Teams Integration: We create a dedicated Slack channel for instant communication and efficient collaboration.
📋 Outline & Approval: We develop a comprehensive documentation outline and share it for your review and feedback.
📝 Content Creation & Iteration: We craft the content and refine it based on our ongoing Slack discussions.
🔁 Regular Check-Ins: We deliver weekly progress reports every Friday and schedule calls as needed to clarify points.
What's the timeline for creating a developer portal?
1️⃣ Basic Portal (1 → 2 weeks): Simple guides, up to 20 endpoints, and home page design.
2️⃣ Mid-Sized Portal (4 → 6 weeks): Comprehensive API, docs, guides, and overall design.
3️⃣ Enterprise-Level Portal (1 → 3 months): Extensive docs, custom UI, multiple integrations, and complex product.
How long does it take to create business and system specifications and documentation (SRS, BRD, or SOPs)?
The timeline and cost for technical requirements documentation vary based on product complexity, user stories needed, and documentation depth. Here’s a general estimate:
📱 Mobile & Web App (2 → 4 weeks): Comprehensive Business Requirements Document (BRD) featuring professional UML and BPMN diagrams. Documents range from 25 to 40 pages.
☁️ SaaS Product (4 → 8 weeks): Comprehensive low-level specifications including User Stories, Acceptance Criteria, UML diagrams, and Wireframes—typically ranging from 45 to 100 pages.
🏢 B2B or Enterprise Product (~ 8+ weeks): We deliver comprehensive documentation including BRD, SRS, SOPs, UML diagrams, BPMN models, wireframes, and UX design—typically ranging from 250 to 1000 pages.
Do you also offer graphic design, software development, or translation?
Yes! In addition to our writing services, we also have a talented team of graphic designers, software developers, and a network of professional translators who cover over 200 languages. Whether you need design work, software testing and development, or translation services, we can provide comprehensive support to meet all your needs.
Do you also create product content marketing?
Yes, absolutely! We specialize in creating engaging and effective product content marketing that helps your brand stand out. From product descriptions and reviews to blog posts, social media content, and email campaigns, we craft content that speaks to your target audience and drives conversions.